Customer Service Advisor
What does the role involve?
As an integral part of our vibrant Customer Service team dealing with a wide variety of calls, it isnít just about the service you give. Itís about putting your customers at the heart of every decision you make, using your judgement to support and advise, as well as taking the responsibility to gather information or find out answers on their behalf.
Please note: Our Customer Service lines are open 8am-8pm Monday to Friday, 9am-5pm Saturdays and Bank Holidays. You will know well in advance the shift patterns you will be working each week but you will need to be able to commit to working flexibly, based on your customers needs.
Who are we looking for?
Due to continued growth we are looking for people with amazing customer service skills to join our team. In order to excel in this role you will have experience of working in a customer service environment previously and will pride yourself on your outstanding customer service skills. Particularly important is the need to demonstrate integrity, empathy, discretion and professionalism in everything you do.
What will you get in return?
As well as the personal satisfaction of making a difference to our memberís lives, you will receive an extremely competitive salary and benefits package:
*** Additional Information ***
We are recruiting for 2 x start dates - 3rd April 2018 and 23rd April 2018. Please let us know if you have a preference or would like to be considered for both?
If these dates aren't suitable for you, you can still apply as we have intakes throughout 2018 (please just let us know you'd like to be considered for a future start date).
Please be aware that there is an 11 week training course for this role. During the training period, we will not generally be able to accommodate any holiday.
We are an Equal Opportunities Employer.
Want to talk through the job or have more questions? Please email Jen Manuel, firstname.lastname@example.org