Customer Response Advisor
As part of the AXA Group, PPP Taking Care provides around the clock support to over 50,000 people. Through our personal alarm service we give people the confidence to live well and remain in the home they love. But this is just the first step towards a greater ambition - to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.
The Customer Response Advisor receives and evaluates inbound calls from our customers' alarm systems, assesses, and manages an appropriate response, and ensures that the customer is dealt with efficiently, effectively, and in accordance with company procedures.The Customer Response Advisor team handles emergency response calls in a 24/7, 365 days a year service. The Emergency Response Centre supports a diverse and largely vulnerable customer base.
What we can offer you
The successful candidate will have the following:
In addition, you will need to assess, control, and arrange a swift and appropriate response to emergency situations by calling the fire, police, or ambulance services.You will need patience and understanding when dealing with our customers, with a "can do" attitude. The following shifts are available. Mondays 0900 - 1500 (Maternity cover)Thursdays 0800 - 1600 (Maternity cover)Fridays 2200 - 0600Saturdays 2200 - 0600Saturdays 0700 - 1500 Salary: £8.19 per hour to commence, rising to £8.75 per hour after 6 months' satisfactory probation. Plus shift allowances. For weekend and night work, these carry a shift payment in addition to the hourly rate. These roles will be subject to Basic DBS Checks. Whilst initially based at Ashburton, we will be moving to a second site in the Exeter area during 2018. This post may be moved to this new site.
We are an Equal Opportunities Employer